Privacy Policy

Effective Date: 13th Jul 2026, Last Updated: 15th Jul 2026

1. Information We Collect

1.1 Information You Provide to Us

We collect information you voluntarily provide, including:

• Account/Registration Information: name, company name, job title, email address, phone number, country, and password when you sign up, log in, or request access to the dashboard.
• Contact Form Submissions: name, email address, phone number, and message content when you contact us via our website contact form or email (e.g., info@fetwinsights.com).
• Subscription and Billing Information: company/billing details and payment information when you subscribe to paid reports, studies, or pricing services (payment card details are processed by our third-party payment processor and are not stored on our servers).
• Communications: records of correspondence if you contact our support or sales team.

1.2 Information We Collect Automatically

When you visit or use our Service, we may automatically collect:

• Usage Data: pages viewed, features used, dashboard activity, reports accessed, time and date of visits, and referring/exit pages.
• Device and Log Information: IP address, browser type and version, operating system, device identifiers, and general location (derived from IP address).
• Cookies and Similar Technologies: as described in Section 5 below.

1.3 Information from Third Parties

We may receive information about you from business partners, affiliated companies (including FeTradeWorld), analytics providers, or publicly available sources, which we may combine with information we collect directly.

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide access to the dashboard, live pricing, and reports;
• Process subscriptions, payments, and renewals;
• Respond to inquiries submitted through our contact form or via email/phone;
• Send administrative information, service updates, price alerts, newsletters, and marketing communications (where you have opted in or as otherwise permitted by law);
• Monitor, analyze, and improve the performance, security, and content of our website and Service;
• Detect, investigate, and prevent fraudulent, unauthorized, or illegal activity;
• Comply with legal obligations and enforce our Terms of Use.

3. Legal Basis for Processing (Where Applicable)

Where applicable data protection law requires a legal basis, we process personal information on the following grounds:

• Consent — e.g., for marketing emails or optional cookies;
• Performance of a contract — e.g., providing access to the Service you subscribed to;
• Legitimate interests — e.g., improving our Service, preventing fraud, and direct marketing to business contacts;
• Legal obligation — e.g., retaining records for tax, accounting, or regulatory purposes.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

• Group/Affiliated Companies: FeTradeWorld and its affiliates, for shared business operations, customer support, and cross-referral of services (e.g., Reports & Studies, Events, Commodities).
• Service Providers: hosting providers, payment processors, email/communication platforms, analytics providers, and IT support vendors who process data on our behalf under contractual confidentiality obligations.
• Professional Advisors: lawyers, auditors, and consultants, where necessary.
• Legal and Regulatory Authorities: where required to comply with law, legal process, or to protect our rights, property, or safety, or that of our users or the public.
• Business Transfers: in connection with a merger, acquisition, restructuring, or sale of assets, where personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies (such as web beacons and local storage) to:

• Keep you logged in and remember your preferences;
• Understand how visitors use our website and dashboard;
• Measure the effectiveness of our content and marketing.

You can control or disable cookies through your browser settings; however, disabling cookies may affect the functionality of the Service, including your ability to log in to the dashboard.

6. Data Retention

We retain personal information for as long as necessary to provide the Service, fulfill the purposes described in this Policy, comply with our legal, accounting, or regulatory obligations, and resolve disputes. When information is no longer needed, we will securely delete or anonymize it.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including access controls, encryption in transit (HTTPS), and secure authentication for the dashboard. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. International Data Transfers

FeTW Insights may operate and store data in India and other jurisdictions. If you access the Service from outside India, your information may be transferred to, stored, and processed in a country with different data protection laws than your own. Where required, we take steps to ensure appropriate safeguards are in place for such transfers.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or update your personal information;
• Request deletion of your personal information;
• Request deletion of your personal information;
• Withdraw consent at any time (where processing is based on consent);
• Request a copy of your data in a portable format;
• Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us using the details in Section 13. We may need to verify your identity before fulfilling your request.

10. Marketing Communications

If you receive marketing emails, price alerts, or newsletters from us, you may opt out at any time by clicking "unsubscribe" in the email or by contacting us directly. Opting out of marketing communications does not affect transactional or account-related communications, which are necessary for the Service.

11. Children's Privacy

The Service is intended for business professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

12. Third-Party Links

Our website and communications may contain links to third-party websites (including linkedin.com, youtube.com, and our affiliate site fetradeworld.com). We are not responsible for the privacy practices or content of third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

FeTW Insights
Email: info@fetwinsights.com
Phone: +91 8144592510 / +91 7853860734

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Continued use of the Service after changes take effect constitutes acceptance of the revised Policy.